Delivered Duty Paid

Every retailer knows that international shipping can get complicated – especially when customers have to pay unexpected fees upon delivery of their package. But it doesn’t have to be that way. Brands that implement a landed cost solution reduce customer support issues by a whopping 60% and see 30% higher conversions. Delivered Duty Paid (DDP) used to be difficult to implement and scale. Now we have a solution that can integrate with your storefront in 15 minutes, so you can benefit from higher conversions and happier customers immediately.

International Shipping

International shipping can be tricky with duties, fees, and customs delays, but we have an elegant solution – one that increases conversions, eliminates unexpected fees, and creates happier customers.

To make the experience as smooth as possible, our end-to-end landed cost solution integrates seamlessly with your storefront. Now your customers can see and pay the full price at checkout – including shipping, tax, and duty – as well as their expected delivery timeframe. And the benefits don’t end there.

Once an order is fulfilled, your customer receives a beautifully branded tracking experience, giving you an opportunity to re-market to them and promote your social media. Throughout the fulfillment process, your customers will receive status updates as needed to ensure they receive their order successfully. Plus, if they have any questions regarding their international shipment, their questions are answered by our high-touch customer service team.

Is your brand a good fit for a landed cost solution?

Do you ship internationally?

Is your average order value over $30 USD?

Do you care deeply about customer experience?

If you answered YES to at least two of the above, your brand is likely an ideal candidate for our landed cost solution.

Benefits of our landed cost solution

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1

Increased international conversion rates

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2

Reduction in customer support issues

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3

Happier international customers

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4

Decrease delays and packages held at customs

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5

Proactive delivery exception handling

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The Process

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1. Creare Account

Create your account with ShipMonk, and request Delivered Duty Paid (DDP) Services.

2. Send Code

Send us your HTS codes or product descriptions

3. Plugin

Our software displays real-time duties and taxes on your checkout page for international shipments, which your customer happily pays upfront.

4. Shipping

Ship all of your inventory to ShipMonk.

5. Order

Order is shipped via Mountainy with a Delivered Duty Paid (DDP) label.

6. Customer

Your customer receives their tracking number via your beautifully branded post-purchase experience where they can see your social media and promotions.

7. Support

If your customer has questions about their international order, our high-touch support team answers the inquiry – saving you time!

8. Package

The package is processed through customs smoothly because tax and duties are already paid.

9. Delivery

Your customer gets your product and is happy they didn’t have to pay additional fees to receive their delivery. 🙂

The Process

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed auctor, nisl eget ultricies lacinia

1. Creare Account

Create your account with ShipMonk, and request Delivered Duty Paid (DDP) Services.

2. Send Code

Send us your HTS codes or product descriptions

3. Plugin

Our software displays real-time duties and taxes on your checkout page for international shipments, which your customer happily pays upfront.

4. Shipping

Ship all of your inventory to ShipMonk.

5. Order

Order is shipped via Mountainy with a Delivered Duty Paid (DDP) label.

6. Customer

Your customer receives their tracking number via your beautifully branded post-purchase experience where they can see your social media and promotions.

7. Support

If your customer has questions about their international order, our high-touch support team answers the inquiry – saving you time!

8. Package

The package is processed through customs smoothly because tax and duties are already paid.

9. Delivery

Your customer gets your product and is happy they didn’t have to pay additional fees to receive their delivery. 🙂

The difference in customer experience

Delivery duty paid

Pay for Shipping Duties & Taxes at checkout

Pre-clear shipmentelectronically

Delivery duty unpaid

Pay for Shipping Tax at checkout

Cross border transit

Perform customsinspection

Deliver to customer

Perform customsinspection

Forward shipment tocustoms broker

Contact customerregarding payment

Make customs payment

Deliver to customer / Pickup by customer

Why Clients Choose Mountainy

Display duties and feesat checkout

Display duties, taxes, and shipping at checkout, so your customers pay all associated costs upfront. This ensures there are no surprises or hidden costs for your valued customers.

Branded tracking experience

Our order tracking portal allows you to customize the post-purchase experience with your branding. Use this opportunity to re-market to your customers and promote your social media.

Proactive exception handling

We proactively email customers about all exceptions (such as attempted deliveries, delays, and wrong addresses) to proactively mitigate them. This saves you considerable service costs – while ensuring your customers feel cared for.

High-touch customer service

The live-chat icon on every tracking page directs all questions about international shipments to our high-touch customer support team. This saves you precious time while our experts create a world-class experience for your customers.